Privacy Policy

Effective Date: 12/5/2024

At PawPackz, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you visit our website, subscribe to our services, or interact with us in other ways.

By using PawPackz’s website or subscribing to our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us directly and information that is automatically collected as you use our website or services.

1.1 Information You Provide

When you sign up for a subscription, make a purchase, or contact us, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping address, billing address.
Payment Information: Credit card or payment details (processed securely via third-party payment processors).
Account Information: Username, password, subscription preferences, and order history.
Other Information: Any additional information you provide, such as when you complete a survey, leave feedback, or participate in a promotion.

1.2 Information We Collect Automatically

As you interact with our website, we may automatically collect certain information to improve your user experience, including:

Usage Data: IP address, browser type, device type, pages visited, and time spent on our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to track user activity on our website, improve functionality, and offer personalized experiences. You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly without them.

2. How We Use Your Information

We use your personal information to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:

Order Processing: To process payments, fulfill orders, and deliver products or services to you.
Account Management: To create and manage your account, and communicate with you about your subscription or account status.
Customer Service: To respond to your inquiries, resolve issues, and provide support.
Marketing and Promotions: To send you marketing communications (such as newsletters, product updates, and special offers) based on your preferences. You can opt out of marketing emails at any time by following the unsubscribe link in the emails or by contacting us directly.
Improving Our Services: To analyze website usage and customer feedback to improve our products, services, and user experience.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

3. Sharing Your Information

We respect your privacy and will not share, sell, or rent your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, shipping, marketing, website hosting, customer service, and other business functions. These providers are required to protect your information and may only use it in connection with providing services to PawPackz.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal request, or to protect our rights, privacy, safety, or property, and that of our users or others.
With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

As a customer located in the United States, you have the following rights regarding the information we collect and process:

Access and Correction: You have the right to access, update, or correct your personal information by logging into your account or contacting us.
Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly.
Data Deletion: You can request the deletion of your personal information, subject to legal requirements and our retention policy.
Cookie Preferences: You can manage your cookie preferences by adjusting your browser settings, though this may affect your experience on our website.

If you wish to exercise any of your rights, please contact us at jonathanbeach@pawpackz.com.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by PawPackz. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Data Transfers and International Users

As PawPackz is located in the United States and only ships to U.S. addresses, we do not currently process or store personal data outside of the United States. If you are accessing our website or services from outside the U.S., please be aware that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our website or services, you consent to the transfer of your data to the U.S.

8. Children’s Privacy

PawPackz does not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete such information as quickly as possible. If you are a parent or guardian and believe that we may have collected personal information from a child, please contact us immediately at jonathanbeach@pawpackz.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make significant changes, we will notify you by updating the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PawPackz
Email: jonathanbeach@pawpackz.com
Phone: 443-822-6004